Changes between Version 1 and Version 2 of TracTickets


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Timestamp:
Aug 22, 2009 11:57:16 AM (15 years ago)
Author:
trac
Comment:

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  • TracTickets

    v1 v2  
    22[[TracGuideToc]] 
    33 
    4 The Trac issue database provides simple but effective tracking of issues and bugs within a project. 
     4The Trac ticket database provides simple but effective tracking of issues and bugs within a project. 
    55 
    66As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.  
    … …  
    2525 * '''Milestone''' - When this issue should be resolved at the latest. 
    2626 * '''Assigned to/Owner''' - Principal person responsible for handling the issue. 
    27  * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.'' 
     27 * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 
    2828  
    2929 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 
    … …  
    3434'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. 
    3535 
    36 '''Note:''' the ''type'' (TicketTypes), ''component'' (TicketComponent), ''version'' (TicketVersion), ''priority'' (TicketPriority) and ''severity'' (TicketSeverity) fields can all be managed through [wiki:TracAdmin trac-admin]. 
     36'''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin. 
     37 
     38'''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes] 
    3739 
    3840== Changing and Commenting Tickets == 
    … …  
    5557'''Note:''' See TracNotification for how to configure email notifications of ticket changes. 
    5658 
    57 === State Diagram === 
    58 [[Image(http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020060603DF.png?format=raw)]] 
    59  
     59'''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized. 
    6060 
    6161== Default Values for Drop-Down Fields == 
    6262 
    6363The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section: 
     64 
     65 
     66 
    6467 
    6568 * `default_component`: Name of the component selected by default 
    … …  
    8285== Assign-to as Drop-Down List == 
    8386 
    84 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field. 
     87If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field. 
    8588 
    86 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions]. 
     89To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions]. 
     90 
     91'''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level 
     92 
     93'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) 
    8794 
    8895== Preset Values for New Tickets == 
    … …  
    105112 * '''cc''' - The list of emails for notifying about the ticket change 
    106113 
    107 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui'' 
     114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]] 
    108115 
    109116---- 
    110 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification 
     117See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery